Terms and Conditions
We must receive payment of the whole of the price for the products that you order before your order can be accepted. We can accept payment by PayPal and Credit/Debit Card via this website or we can take Credit/Debit Card payments over the phone. Sorry we do not accept cheques. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract.Renewable Wood Fuels Ltd reserves the right to cancel the contract between us if:
we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;one or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
The prices payable for products that you order are as set out in our website. These prices may vary depending on the time of year.
Cost of delivery is free for the majority of the UK mainland (standard delivery area) with the exception of postcodes beginning TR and SA and the Lowlands of Scotland. Costs for delivery to the Highlands and Islands of Scotland are available on request. You will be required to pay extra for delivery outside of our standard delivery area. Our delivery charges are set out during the order process, please see delivery information. If the wrong zone is selected then the contract will be cancelled and a refund made.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
Standard delivery time is 3 working days with day one being the day of receiving the order and payment, i.e. order/payment received on Monday, goods delivered Wednesday. Goods are despatched by a pallet network courier e.g. Palletforce. Goods cannot be left without a signature as goods cannot be left outside in bad weather. Future delivery dates can be arranged for your convenience, please call the office for details.
You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
You may advise us of an alternative address where you would like the goods sending to.
If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, YOU MUST DECLARE THIS ON THE DELIVERY NOTE AT THE TIME OF RECEIVING THE GOODS. We shall have no liability to you other than as set out below. If you notify a problem to us under this clause, our only obligation will be:
- to make good any shortage or non-delivery;
- to supply and deliver substitute products if your original choice cannot be delivered for any reason;
- to replace any products that are damaged or defective; or
- to refund to you the amount paid by you for the products in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause above.
Renewable Wood Fuels Ltd excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
Renewable Wood Fuels Ltd tries to ensure that the information on this website is accurate and complete but will not be liable for any damages of any kind arising from the use of this website.
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a director of Renewable Wood Fuels Ltd.
Use of our site
This website is meant to be used for personal Ecommerce and information. You may not use it for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
- transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
- interfering with any other person's use or enjoyment of the website; or
- making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission
- placing any material on this website that belongs to anyone other than yourself without the prior written consent of the owner.
You will be responsible for our losses and costs resulting from your breach of this clause. You grant Renewable Wood Fuels Ltd the unrestricted right to use reproduce, distribute and translate and edit any material you place on the website.
Our right to suspend or cancel your registration
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use this website shall not affect either party's statutory rights or liabilities.
Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, adverse weather conditions, courier issues or accident.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Shipping & Delivery
Standard pallet deliveries are transported by a pallet network, in most cases Palletforce. The economy service takes 3 working days and requires a signature on delivery. Good cannot be left unsigned for as any damages have to be reported at the time of delivery. Next day deliveries are available on request at a premium. Delivery can be arranged for a specific day/date for your convenience.
Trial packs are despatched by courier, in most cases TNT on their next day service. If you are not present to receive the delivery, a card should be left to advise you to arrange redelivery or pick up at the local depot. Alternatively you may give instructions to leave your order with neighbours or in a specific "hiding place". We will add these instructions to your parcel although we cannot guarantee that they will be followed.
Refund & Replacement
Transit damage must be reported on the delivery ticket, any damage not reported on the delivery ticket cannot be actioned upon – please call the office immediately
Privacy & Security
Renewable Wood Fuels Ltd is committed to ensuring that your privacy is protected and that we fully comply at all times with the relevant data protection regulations. Below explains how we use your information, how you can instruct us if you prefer to limit the use of that information and procedures we have in place to safeguard your privacy.
When you order or enquire about our products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their postal address.
We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please email email@example.com or call us on 01904471821 You can also write to us.
Security is a major issue for anyone purchasing on the internet. Renewable Wood Fuels Ltd only uses secure encrypted transactions. We also have internal procedures in place to keep your information confidential.
Buy Heat Logs
Heat Logs are sold in packs of 12, at 10kg per pack. We will contact you to arrange delivery. You will receive your heat logs in 3 working days. See terms.
|Trial pack Agrol (20kg)||2 packs||£20.00|
|¼ pallet Agrol Premium (240kg)||24 packs||£139.00|
|½ pallet Agrol Premium (480kg)||48 packs||£239.00|
|Full pallet Agrol Premium (1050kg)||105 packs||£399.00|
|¼ pallet Agrol Premium with Waxlings (240kg)||24 packs + 1 bag||£143.00|
|½ pallet Agrol Premium with Waxlings (480kg)||48 packs + 2 bags||£247.00|
|Full pallet Agrol Premium with Waxlings (1050kg)||105 packs + 4 bags||£415.00|